Customer Relationship Manager

About the role

The Customer Relationship Manager will drive sales and collection targets while gathering market intelligence for ready‑mix concrete (RMC) projects across the assigned region. This role combines business development, client liaison and financial follow‑up to expand market share in a fast‑growing construction sector.

Key responsibilities

• Develop and prioritize market opportunities, prepare competitive proposals and presentations for retail and medium‑size construction projects.
• Gather market intelligence on pricing, incentives and competitor activities.
• Visit construction sites regularly, engage with site in‑charges, project managers and influencers to build strong relationships and ensure smooth project execution.
• Conduct geographic market analysis to assess position and identify growth areas.
• Create new customer records in SAP, coordinate with the Customer Service Department and ensure accurate order planning.
• Monitor invoicing, credit/debit notes and daily sales and collection data; follow up on outstanding payments and manage receivable collections.
• Achieve sales targets within the price range defined by company SOPs.

Required profile

• Proven experience in business development or sales within the construction materials sector.
• Ability to travel frequently to client sites and interact with multiple stakeholders.
• Strong analytical mindset for market and industry analysis.
• Good understanding of payment cycles and receivable management.

Required skills

• SAP (customer master creation and order entry)