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This job expired on 17/08/2026. It no longer accepts applications.
Customer Relationship Manager (Amritsar)
urBackOffice LLP · Amritsar
Job description
About the role
We are seeking a dedicated Customer Relationship Manager to join our growing team in Amritsar. The role focuses on delivering professional support to our customers through multiple channels and ensuring a seamless experience from inquiry to resolution.
Key responsibilities
- Provide customer support via phone, email, and chat.
- Handle queries, complaints, and resolve issues efficiently.
- Process orders, returns, and follow‑ups.
- Maintain accurate records of all customer interactions.
- Escalate complex concerns to relevant departments.
- Stay updated on product knowledge, especially organic and eco‑friendly cleaners.
Required profile
- Bachelor’s degree in any discipline.
- Excellent English communication skills; proficiency in Hindi and Punjabi.
- Minimum 1 year of experience in customer service or support.
- Strong problem‑solving and interpersonal abilities.
Required skills
What we offer
- Positive and peaceful work environment.
- Performance‑based promotions.
- Paid leaves (casual, medical, earned, holidays).
- Overtime pay and ESI benefits.
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urBackOffice LLP
Amritsar
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