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This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate – Voice
Accenture in India · Mumbai
Job description
About the role
Accenture is looking for a Customer Contact Communications Associate focused on voice interactions. You will join the Customer Support vertical and help resolve customer queries, manage escalations and ensure complaints are closed within agreed service levels.
Key responsibilities
- Handle inbound and outbound voice contacts, addressing customer inquiries and issues.
- Resolve escalated complaints and provide appropriate resolutions while adhering to SLA commitments.
- Coordinate with other channels to deliver a seamless omnichannel experience.
- Document interactions and follow internal guidelines for routine problem solving.
- Work in rotational shifts as required.
Required profile
- Any graduate degree.
- 1 to 3 years of experience in customer care, communications, or support operations.
- Familiarity with customer experience (CX) concepts and satisfaction metrics.
- Ability to work independently within a team and follow moderate‑level instructions.
Required skills
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Accenture in India
Mumbai
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