Customer Service Representative – Walk‑in Interview (Mumbai)

About the role

The role is responsible for delivering excellent customer service via mail, voice and chat channels, providing resolutions that follow client‑provided guidelines and ensuring a positive experience for each customer.

Key responsibilities

• Provide outstanding service through phone, email and chat interactions.
• Answer queries and deliver resolutions in a respectful, helpful and responsive manner.
• Take actions that delight customers while staying within established service standards.
• Present key points persuasively during verbal and non‑verbal conversations, leading to positive reviews and repeat business.
• Adjust approaches based on urgency and changing circumstances.
• Ethically upsell and cross‑sell products or services when appropriate.
• Adhere to shift schedules, attend team meetings and complete required training.
• Demonstrate the ability to multi‑task and handle high call volumes efficiently.
• Respond quickly and effectively in a fast‑paced environment.

Required profile

• Undergraduate degree.
• Minimum six months experience in an international call‑center (voice or data).
• Post‑graduates or B.E./B.Tech candidates without BPO experience are not eligible.