This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate
Accenture services Pvt Ltd · Gurugram
Job description
About the role
Join Accenture's Customer Support vertical as a Customer Contact Communications Associate. You will be responsible for handling customer inquiries across multiple channels, ensuring timely resolution and maintaining high service standards.
Key responsibilities
- Manage and resolve customer queries via email and chat.
- Handle escalations and complaints, providing effective solutions.
- Close faults and complaints within defined SLA targets.
- Perform analysis and solve lower‑complexity problems.
- Collaborate with peers and update supervisors on case status.
- Follow moderate‑level instructions and detailed guidelines for new assignments.
Required profile
- Adaptable and flexible, able to work under pressure.
- Strong written and verbal communication skills.
- Ability to build and maintain client relationships.
- Commitment to quality and service excellence.
Required skills
- Omnichannel – Customer Communications
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Accenture services Pvt Ltd
Gurugram