Customer Contact Communications Associate

About the role

Join Accenture's Customer Support vertical as a Customer Contact Communications Associate. You will be responsible for handling customer inquiries across multiple channels, ensuring timely resolution and maintaining high service standards.

Key responsibilities

• Manage and resolve customer queries via email and chat.
• Handle escalations and complaints, providing effective solutions.
• Close faults and complaints within defined SLA targets.
• Perform analysis and solve lower‑complexity problems.
• Collaborate with peers and update supervisors on case status.
• Follow moderate‑level instructions and detailed guidelines for new assignments.

Required profile

• Adaptable and flexible, able to work under pressure.
• Strong written and verbal communication skills.
• Ability to build and maintain client relationships.
• Commitment to quality and service excellence.

Required skills

• Omnichannel – Customer Communications