This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Contact Communications Associate
Accenture services Pvt Ltd · Gurugram
Job description
About the role
Join Accenture's Customer Support vertical as a Customer Contact Communications Associate. You will handle customer queries, escalations, and complaints across multiple channels, ensuring timely resolution within service level agreements.
Key responsibilities
- Respond to customer inquiries via email and chat, providing accurate information and solutions.
- Manage escalated issues and complaints, working to achieve satisfactory outcomes.
- Close faults and complaints within defined SLAs.
- Perform analysis and solve lower‑complexity problems.
- Collaborate with peers and supervisors, following moderate‑level instructions.
- Work rotational shifts as required.
Required profile
- Adaptable and flexible, able to perform under pressure.
- Strong written and verbal communication skills.
- Commitment to quality and ability to build client relationships.
- 1‑3 years of relevant experience.
Required skills
What we offer
- Opportunity to work within a global professional services leader.
- Exposure to omnichannel customer communication processes.
- Development of problem‑solving and client‑service skills.
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Accenture services Pvt Ltd
Gurugram