Customer Contact Communications Associate

About the role

Join Accenture's Customer Support vertical as a Customer Contact Communications Associate. You will handle customer queries, escalations, and complaints across multiple channels, ensuring timely resolution within service level agreements.

Key responsibilities

• Respond to customer inquiries via email and chat, providing accurate information and solutions.
• Manage escalated issues and complaints, working to achieve satisfactory outcomes.
• Close faults and complaints within defined SLAs.
• Perform analysis and solve lower‑complexity problems.
• Collaborate with peers and supervisors, following moderate‑level instructions.
• Work rotational shifts as required.

Required profile

• Adaptable and flexible, able to perform under pressure.
• Strong written and verbal communication skills.
• Commitment to quality and ability to build client relationships.
• 1‑3 years of relevant experience.

Required skills

What we offer

• Opportunity to work within a global professional services leader.
• Exposure to omnichannel customer communication processes.
• Development of problem‑solving and client‑service skills.