Control Tower Executive

About the role

Swish is looking for a Control Tower Executive to oversee real‑time kitchen operations. The role serves as the central hub for monitoring daily activities, resolving issues quickly, and ensuring seamless communication across Operations, Tech, Supply Chain and Support teams.

Key responsibilities

• Monitor kitchen operations in real time and ensure smooth execution of daily activities.
• Identify operational issues, delays, and exceptions and drive timely resolution.
• Coordinate with cross‑functional stakeholders to close issues effectively.
• Participate in operational calls and support live incident management.
• Track escalations, provide updates and ensure proper follow‑up until closure.
• Prepare daily, weekly and monthly operational reports.
• Conduct root‑cause analysis for recurring issues and recommend corrective actions.
• Analyze operational data to identify process improvement opportunities.
• Maintain dashboards and performance trackers for operational visibility.

Required profile

• Strong communication and stakeholder management abilities.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Willingness to work rotational shifts (morning, evening, night) six days a week.
• 0‑2 years of experience in control tower, command centre, live monitoring or similar roles, preferably in food delivery, logistics or e‑commerce.

Required skills

• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP).
• Basic knowledge of SQL and data analysis.
• Experience with reporting, dashboard management and operational monitoring.