BPO & Telecaller – Customer Service & Sales

About the role

We are looking for a motivated BPO Telecaller to join our growing team in Kanpur. You will engage with potential and existing customers, promote our matchmaking services and support the sales process.

Key responsibilities

• Contact potential and existing customers to share details about our services.
• Direct qualified prospects to the field sales team when required.
• Accurately update and maintain customer information in the database.
• Process customer orders with precision.
• Handle queries and grievances to maintain the company’s reputation.
• Strive to meet sales targets and contribute to business growth.
• Maintain clear records of calls, sales, and valuable customer insights.

Required profile

• 0‑2 years of experience as a telesales representative or in customer service/sales.
• Proven track record of meeting or exceeding sales quotas, preferably over the phone.
• Good knowledge of computer systems, CRM software and telephone operations.
• Ability to quickly learn and explain products/services to prospects.
• Excellent English communication and interpersonal skills.
• Strong negotiation and problem‑solving abilities.

Required skills

• CRM software
• Computer systems
• Telephone operations

What we offer

• Opportunity to create meaningful customer relationships.
• Chance to contribute to a platform that helps people find happiness.
• Potential for career growth within a dynamic BPO environment.