Behavioral Trainer - Manager

About the role

The Behavioral Trainer – Manager will design, deliver and continuously improve training programmes that enhance behavioural competencies, sales techniques and customer handling skills for a large network of promoters. This role focuses on aligning promoter performance with brand standards and driving consistent sales excellence.

Key responsibilities

• Develop and deliver comprehensive training modules covering behavioural skills, sales techniques, objection handling and customer service.
• Customize training sessions for promoters based on performance tiers (e.g., low‑potential vs. high‑potential).
• Conduct grooming and presentation‑skills workshops to ensure adherence to Xiaomi’s brand guidelines.
• Mentor and coach geographically dispersed teams, monitoring progress and providing feedback.
• Collaborate with sales and operations leaders to align training outcomes with business objectives.

Required profile

• Minimum 7 years of experience as a behavioural or sales trainer, preferably in banking or hospitality.
• Proven track record of training large, distributed teams.
• Strong understanding of sales processes, customer service standards and promoter management.

Required skills

What we offer

• Opportunity to shape the training strategy for a fast‑growing brand.
• Collaborative environment with cross‑functional teams.
• Competitive compensation package.