Audio Visual Technician (AV Executive)

About the role

We are seeking an Audio Visual Technician to provide white‑glove technical support for internal, customer and C‑level executive meetings. The role ensures conference rooms are fully functional, clean and ready for use, while delivering rapid‑response troubleshooting.

Key responsibilities

• Provide on‑site technical support for AV conference spaces and equipment.
• Set up and configure video‑conferencing platforms such as Microsoft Teams, Zoom and WebEx.
• Deploy, operate and maintain Crestron Flex and Polycom VTC codecs.
• Monitor and manage the conference‑room booking system, assisting users when rooms are under repair.
• Verify room specifications (layout, airwall, microphones, projection) before meetings.
• Maintain cleanliness, temperature and overall functionality of rooms.
• Troubleshoot and repair AV devices, wiring, and media‑control systems.
• Create IT tickets for AV issues and perform routine testing, calibration and firmware updates.
• Communicate maintenance needs and perform preventive maintenance.

Required profile

• Minimum 2 years experience in a client‑oriented environment, preferably a corporate conference center.
• Proficiency with Microsoft Office in an office setting.
• Ability to learn new software quickly and work under competing priorities.
• Professional appearance and demeanor.
• Experience in hotel, corporate conference center or large‑enterprise AV environments is a plus.

Required skills

• Microsoft Teams, Zoom, WebEx
• Crestron Flex, Polycom VTC codec
• Conference‑room booking systems
• Electronics troubleshooting and AV wiring
• Media‑control system operation
• Software/firmware updates and calibration
• CTS, Crestron, AMX or Extron certification (preferred)