Associate Expert - Content Solutions

About the role

Technical Expert – Content Solutions is responsible for ensuring the stability, scalability, and continuous improvement of our enterprise content ecosystem—built on a modern CCMS platform. The role blends hands‑on technical execution with architectural thinking, collaborating across content, IT, and product teams to deliver multichannel, high‑quality, secure content solutions that power KONE’s customer and employee experiences.

Key responsibilities

• Continuously verify the health and performance of the content ecosystem and manage platform upgrade activities with Adobe Customer Success Engineers.
• Perform daily troubleshooting of content errors, renditions, and output generation, and plan content migration activities ensuring data integrity.
• Develop integrations between the CCMS and other KONE enterprise systems, and work with CI/CD pipelines for deployment and automated processes.
• Design, update, and maintain stylesheets using DITA Open Toolkit, XSLT, and CSS.
• Apply modular authoring principles to enable structured, reusable, channel‑agnostic content and ensure technical quality assurance.
• Incorporate cybersecurity principles, support Single Sign‑On integration, and ensure secure authentication for content solutions.

Required profile

• Strong experience with CCMS platform management, preferably Adobe Experience Manager (AEM).
• In‑depth knowledge of modular authoring principles and expertise in DITA and DITA Open Toolkit publishing workflows.
• Experience with HTML, Java, and web technologies, as well as CI/CD pipelines (e.g., Jenkins, GitLab CI).
• Proficiency in XSLT and CSS for template and stylesheet development.
• Bachelor’s degree in engineering or a related field and experience with enterprise‑scale content migrations.
• Understanding of cybersecurity principles, SSO solutions, and content taxonomy design.

Required skills

• Adobe Experience Manager (AEM)
• DITA Open Toolkit (DITA‑OT)
• XSLT
• CSS
• HTML
• Java
• Jenkins
• GitLab CI
• Single Sign‑On (SSO)