Account Manager

About the role

Safe Path Educational Management is seeking a full‑time Account Manager to be based on‑site in Trivandrum. You will be the primary liaison for institutional and corporate partners, ensuring that their training and placement needs are met while driving growth of the partnership portfolio.

Key responsibilities

• Understand client objectives and translate them into actionable service or training plans.
• Coordinate with internal teams to deliver agreed‑upon programs and monitor performance against targets.
• Prepare regular reports, maintain accurate records in CRM or tracking tools, and identify opportunities for partnership expansion.
• Support issue resolution, follow up on client feedback, and contribute to process improvements that boost satisfaction and retention.
• Assist with upselling services, identifying new business opportunities, and managing contract renewals.

Required profile

• Bachelor’s degree in Business, Management, Education or a related field, or equivalent practical experience.
• Proven account management and client relationship skills, with the ability to handle multiple accounts and deadlines.
• Strong communication, interpersonal, and problem‑solving abilities.
• Experience in education, training, staffing or related service sectors is an advantage.

Required skills

• Proficiency with CRM tools.
• Competence in standard office productivity software such as Microsoft Office.