Travel Consultant – Sales & Customer Service

About the role

We are seeking a proactive Travel Consultant to join our Sales & Travel Operations team in New Delhi. You will guide customers through the entire booking journey, from initial enquiry to final confirmation, ensuring they receive tailored holiday solutions that match their preferences and budget.

Key responsibilities

• Handle inbound enquiries for domestic and international tour packages via phone, WhatsApp and other channels.
• Analyse customer requirements – destination, dates, budget, number of travellers, interests – and recommend suitable itineraries.
• Prepare and present professional quotations and detailed itineraries, explaining inclusions, exclusions, hotel options, transport and sightseeing.
• Negotiate terms while protecting company margins and convert qualified leads into confirmed bookings.
• Maintain regular follow‑up with prospects until a decision is made, building trust and long‑term relationships.
• Coordinate with hotels, transport providers, DMCs and other suppliers to secure availability and pricing.
• Update and revise quotations based on customer feedback and ensure all documentation is accurate.

Required profile

• 2–3 years of hands‑on experience selling domestic and international tour packages.
• Strong customer‑service orientation with the ability to understand and fulfil travel needs.
• Excellent communication and negotiation skills.
• Familiarity with tourist‑visa sales or documentation is an advantage.
• Willingness to learn new destinations as the product portfolio expands.

Required skills