Travel 2 Expense (T2E) – Corporate Credit Card Support

About the role

Responsible for delivering end‑to‑end support for corporate credit card operations within the T2E function, including card management, transaction queries, and payment reconciliation. Acts as the primary point of contact for employees, providing policy guidance, resolving disputes, and supporting expense reporting processes. Ensures timely ticket resolution in line with SLAs while collaborating with Finance and Travel teams to drive efficient and compliant operations.

Key responsibilities

• Provide end‑to‑end support for corporate credit card users, covering card issuance, transaction inquiries, and limit clarifications.
• Interpret and communicate company‑specific credit card policies, ensuring adherence and resolving policy‑related queries.
• Assist with payment processing, reconciliation, and issue resolution for corporate card transactions.
• Review and explain credit card statements, billing cycles, and handle chargebacks and disputed transactions.
• Act as the first point of contact for internal stakeholders regarding credit‑card and expense‑related issues.
• Prioritize and resolve support tickets using ServiceNow or similar platforms, meeting SLA targets.
• Guide employees on proper classification and submission of travel and business expenses.
• Collaborate closely with Finance, Accounting, and Travel teams to improve credit‑card processes.
• Maintain accurate records of support activities and contribute to knowledge‑base articles and FAQs.

Required profile

• B.Com / M.Com / MBA (Finance) or equivalent qualification.
• 2‑5 years of experience in corporate credit‑card operations or travel & expense management.

Required skills

• ServiceNow (or similar ticketing tool) proficiency.
• Experience with Citi Bank corporate card systems.
• Familiarity with expense management platforms.