Training Product Support Engineer

About the role

The Training Product Support Engineer acts as the technical bridge between customers, product teams and engineering, ensuring the reliability and smooth operation of Airbus training solutions across multiple domains.

Key responsibilities

• Support deployment, evolution and upgrades of training products for Cabin, Flight, Maintenance and Structure domains.
• Resolve support requests and incidents from internal and external users, coordinating with training centers, product development, sales, marketing and quality teams.
• Administer the cloud platform that hosts Airbus training products and manage online course content, validation and access.
• Contribute to new training package compilation, KPI monitoring and risk mitigation for product obsolescence.

Required profile

• Degree in Science or Engineering (Computer Science, IT, Electronics, Data Analytics).
• 8+ years of technical/product support experience, preferably with customer‑facing responsibilities.
• Strong project management, organizational and communication skills.
• Fluent English with negotiation level proficiency.

Required skills

• Cloud platform administration (AWS basics).
• Experience with LMS platforms and Airbus training solutions such as ACT Suite, Cabin Training Suite, e‑training, MATe suite, Smarter Classroom, MyTDS and Virtual Procedure Trainer.
• IT troubleshooting covering software, hardware and network.