Territory Service Representative

About the role

The Territory Service Representative is responsible for managing the end‑to‑end delivery process within an assigned geographic area. This role combines hands‑on handling of shipments with accurate data capture to ensure timely and reliable service for customers.

Key responsibilities

• Unload bags from vehicles and scan each shipment using a handheld scanner.
• Outscan shipments according to the planned delivery route.
• Deliver parcels to the correct address, obtain customer acknowledgment, and record the transaction.
• Update the system with undelivered status and hand over undelivered items and COD amounts to the supervisor on the same day.
• Perform timely pickups at customer locations respecting cut‑off times.
• If shipments are serviceable, count them, obtain customer acknowledgment, and record the count.
• In‑scan shipments upon return to the office, enter data into the system, and manage onward connections.

Required profile

• Physical ability to handle loading and unloading of bags.
• Strong attention to detail for accurate scanning and data entry.
• Good communication skills to interact with customers and obtain acknowledgments.
• Reliability in meeting delivery schedules and cut‑off times.

Required skills

• Operation of handheld barcode scanners.
• Basic data‑entry proficiency.