Territory Service Representative (Bikers)

About the role

We are seeking a Territory Service Representative (Bikers) to handle end‑to‑end parcel delivery and pickup operations within an assigned territory. The role involves loading, transporting, scanning, and delivering shipments, as well as managing cash‑on‑delivery (COD) amounts and ensuring accurate status updates.

Key responsibilities

• Unload bags from the vehicle and scan each shipment upon arrival.
• Perform primary and secondary sorting, then out‑scan shipments according to the delivery route.
• Deliver parcels to the exact customer address and obtain electronic acknowledgment using a BYOD device.
• Update status codes for undelivered shipments and hand over COD amounts to the supervisor on the same day.
• Follow proper dress code, carry field bags, and adhere to SOP for timely pickups.
• Check serviceability of locations, count shipments, and record acknowledgments on pickup sheets.
• In‑scan shipments at the office, manage rapid entry, and load canvas bags into the vehicle.
• Reach each location promptly to maintain connection schedules.

Required profile

• Ability to follow standard operating procedures for pickups and deliveries.
• Willingness to wear the prescribed dress code and carry field equipment.
• Capability to handle cash‑on‑delivery amounts and hand them over to a supervisor.
• Physical fitness to load and unload bags and ride a bike throughout the shift.

Required skills

• Barcode scanning using handheld devices.
• Operation of mobile devices for electronic acknowledgments and status updates.