Technical Support Engineer (Level 1)

About the role

Kaseya is looking for a Level‑1 Technical Support Engineer to join its Bangalore office. You will provide first‑line assistance to customers worldwide through chat, phone and ticket channels, working in a 24/7 rotational schedule.

Key responsibilities

• Deliver high‑quality technical support to Kaseya customers, meeting internal KPI targets.
• Handle inbound chats, calls and tickets, diagnosing and resolving issues promptly.
• Maintain a courteous, customer‑first attitude while documenting solutions.
• Collaborate with senior support tiers to ensure seamless issue escalation.

Required profile

• 3–4 years of hands‑on technical support experience in the IT market.
• Strong customer‑service orientation and ability to thrive in a fast‑paced environment.
• Immediate availability (within 45 days) and willingness to work rotational shifts.

Required skills

• Excellent knowledge of Windows and macOS operating systems.
• Familiarity with the OSI model.
• Experience troubleshooting network components such as VLAN, NAT, TCP/IP, DNS and DHCP.

What we offer

• Full‑time onsite position in Bengaluru.
• Two‑way transportation, meals and additional employee benefits.
• Opportunity to work with a leading AI‑powered IT management and cybersecurity platform.