Team Lead (Agent Reconciliation) - Hyderabad

About the role

Global University Systems, an international education group, is hiring a Team Lead (Agent Reconciliation) in Hyderabad, India, in a hybrid arrangement within its Operations & Support department. The team lead ensures the accuracy and integrity of financial transactions between the company and its agents, manages a team of associates who reconcile agent statements, resolves discrepancies and supports timely settlements, and acts as a bridge between internal teams and agents while maintaining compliance with company policies and regulatory standards.

Key responsibilities

• Lead and manage a team of reconciliation associates, including workload allocation, quality checks and performance monitoring.
• Oversee daily, weekly and monthly reconciliation of agent accounts and financial transactions.
• Review agent statements, payments, commissions, refunds and adjustments and identify discrepancies.
• Coordinate with agents and internal teams to investigate and resolve reconciliation issues.
• Support accurate and timely agent settlements and payments.
• Prepare reconciliation, ageing, discrepancy and settlement reports.
• Maintain accurate records and supporting documentation for audits and compliance.
• Ensure adherence to company policies, internal controls and regulatory requirements.
• Identify process gaps and implement improvements, and coach and develop team members.

Required profile

• Bachelor's degree in Commerce, Finance, Accounting or a related field.
• Experience leading and managing a team is mandatory.
• 4+ years of experience in reconciliation, accounting or finance roles preferred.
• Knowledge of regulatory guidelines applicable to financial transactions is an advantage.
• Experience with large datasets and financial records is desirable.

Required skills

• Strong numerical and analytical abilities.
• Proficiency in Microsoft Excel and other reconciliation tools.
• Familiarity with accounting and financial software such as Tally, SAP and Oracle.
• Excellent written and verbal communication skills.
• Ability to prioritise multiple tasks and work under pressure.

Success measures include timely completion of reconciliation tasks, accuracy of reports and settlements, reduced outstanding discrepancies, positive stakeholder feedback, compliance with audit and regulatory requirements and contribution to process improvements. The stated yearly salary is INR 700,000 to INR 850,000.