Team Developer - Enterprise Independent Testing (Retail Credit Operations)

About the role

This role is part of Enterprise Independent Testing (EIT) for Retail Credit Operations (RCO) testing at Bank of America's GIFT City unit. EIT is a control function that independently tests controls across Home Loans, Mortgage and Vehicle Servicing Operations, Financial Center Operations and others, to confirm they are effective, complete and accurate. The position sits in the 7:30 AM to 1:30 AM IST shift.

Key responsibilities

• Plan, execute and prioritise testing so monthly deliverables are met and target accuracy ratios are maintained
• Log test results and findings in the designated testing database
• Follow documented SLAs, shift schedules and productivity targets; escalate discrepancies, issues and questions to the right contacts
• Work with onshore and offshore processes to test the effectiveness of controls
• Ensure all testing documentation is audit compliant, and track defects and issues from identification to resolution
• Communicate testing status to the EIT Team Manager and support process improvements

Required profile

• Graduate or postgraduate in Business, Commerce, Banking, Accounting or Software
• 5+ years of experience
• Ability to work independently, meet tight deadlines and handle multiple deliverables
• Open to working in any shift as required by business needs

Required skills

• Good understanding of the US mortgage life cycle, fraud, claims, customer service, bank cards and financial services
• Knowledge of the US federal regulatory environment and banking regulators
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Desired: quality control and assurance, audit/testing/QA, home loan mortgage experience, capital markets product knowledge, strong documentation skills