Junior System Engineer (Linux) – Freshers Welcome

About the role

SupportSages provides cloud implementation and server management services, and has grown into a DevOps and cloud infrastructure services company. It is hiring Junior System Engineers (Linux) in Kochi, Kerala, for fresh graduates who want to build a career in server management and cloud infrastructure. Selected candidates work closely with experienced engineers to monitor infrastructure, troubleshoot basic server issues and assist customers.

Key responsibilities

• Monitor servers, networks and infrastructure systems to identify potential issues.
• Provide professional, timely customer support through live chat and respond to basic queries via the ticketing system.
• Perform initial troubleshooting of server and network issues and escalate complex ones to the appropriate engineering teams.
• Follow established procedures during technical incidents and maintain accurate incident documentation.
• Work under the guidance of experienced engineers and mentors, collaborate with the team and share technical knowledge.

Required profile

• 0-1 years of experience; fresh graduates welcome.
• Qualification: BCA, B.Tech or MCA.
• Good knowledge of Linux, with familiarity with web servers, mail servers, DNS, FTP and SSH; Apache and DNS concepts are an advantage.
• Basic understanding of networking, computer hardware and software, and of firewalls.
• Strong English, good communication skills, problem-solving ability and willingness to learn.
• Comfortable working in rotational shifts (morning, afternoon and night) and signing a two-year employment agreement.

What we offer

• Salary of Rs 22,000 to Rs 25,000 per month.
• Career growth and employee benefits including ESI and PF.
• Certification reimbursement, for example AWS Solutions Architect.
• Mentorship and exposure to Linux, cloud infrastructure and DevOps.