Product Engineer (Enterprise Voice)

About the role

Barclays is looking for a Product Engineer (Enterprise Voice) to join its technology team in Pune, India. The role builds and maintains infrastructure platforms and products that support applications and data systems, using hardware, software, networks and cloud platforms, so that they are reliable, scalable and secure. The position is permanent.

Key responsibilities

• Build, develop, deliver and maintain high-quality infrastructure solutions that meet business requirements, with measurable reliability, performance, availability and ease of use.
• Monitor IT infrastructure and system performance, identify and resolve issues, vulnerabilities or outages, and use data to reduce mean time to resolution.
• Develop and implement automated tasks and processes, using software scripting and coding, to improve efficiency and reduce manual intervention.
• Implement secure configurations and measures to protect infrastructure against cyber-attacks, including protection of hardware, software and data from unauthorised access.
• Work with product managers, architects and other engineers to define IT infrastructure requirements and ensure alignment with business objectives.
• Stay informed of technology trends and contribute to the organisation's technology communities.

Required profile

• Experience in voice network support, implementation and deployment.
• Hands-on experience with Ribbon SBC and strong experience with the Ribbon product range.
• Strong experience designing and delivering call routing standards and Teams calling solutions.
• Strong experience with Cisco CUCM and SME.
• Strong understanding of the SIP protocol, including troubleshooting and header manipulation.
• Desirable: MS Teams 720/721 certification, strong Excel knowledge and strong Ansible scripting.

What we offer

• Competitive holiday allowance.
• Life assurance and private medical care.
• Pension contribution.

The role is based in Pune, with a hybrid working arrangement: colleagues work onsite on fixed anchor days set by the business area. Flexible working arrangements can be discussed with the hiring manager. Candidates must have the legal right to work in the country; Barclays may also require compliance with additional regulatory and compliance obligations.