Sr Production Support Analyst

About the role

The Docebo Administrator / Technical Steward will be the primary technical expert responsible for managing, configuring, and optimizing Docebo within the sales technology ecosystem. This role supports integrations with Salesforce, HR, and other enterprise applications, ensuring data integrity and platform reliability for global sales teams.

Key responsibilities

• Provide day‑to‑day technical administration, monitoring, troubleshooting and configuration changes for Docebo.
• Support business administrators and power users with technical issues, testing and platform improvements.
• Manage and enhance Docebo integrations and automation using Workato, Docebo Connect, APIs and other approved technologies.
• Support identity provisioning, SSO, API‑based data flows and ensure compliance with security, privacy and governance requirements.
• Assist with onboarding new business teams, coordinating technical dependencies, testing, deployment and hyper‑care.

Required profile

• Proven experience as a Docebo Administrator, Technical Steward or similar role supporting Docebo and/or Salesforce.
• Strong understanding of learning management processes, sales enablement and training/certification operations.
• Excellent problem‑solving, analytical and communication skills.
• Ability to work independently and coordinate with multiple regional teams.

Required skills

• Docebo platform configuration and customization (Course Management, Learning Plans, Certifications, Reports & Analytics).
• Integration technologies: Workato, Docebo Connect, APIs, SSO, identity provisioning.
• Experience with Salesforce administration is a plus.
• Knowledge of SCORM/xAPI standards and automation concepts.

What we offer

• Group health insurance covering self and family.
• Group life and accident insurance.
• Generous long‑service awards and new baby gift.
• Subsidized food and free transport (applicable in Chennai).
• Flexible working hours and a focus on work‑life balance.