Social Media Community Manager (Remote)

About the role

We are looking for a remote Social Media Community Manager to join a leading software development company. The role focuses on moderating user‑generated content, driving engagement, and ensuring a positive experience across digital platforms.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and improve user retention.
• Respond promptly to member inquiries, feedback, and escalations in a professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Required profile

• Experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency in using social media platforms and community‑management tools.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content‑moderation policies and best practices.

Required skills

• Social media platforms
• Community management tools
• Data analysis