Social Media Community Manager – Remote

About the role

We are seeking a remote Social Media Community Manager to join a global leader in software development. The role is full‑time and focuses on moderating user‑generated content, driving engagement, and maintaining a positive environment across our digital platforms.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to ensure respectful and constructive interactions.
• Design and execute engagement strategies that increase active participation and improve user retention.
• Respond promptly to member inquiries, feedback, and escalations with professionalism.
• Collaborate with marketing and product teams to align community initiatives with broader business goals.
• Track platform metrics and community health indicators to identify trends and improvement opportunities.

Required profile

• Proven experience moderating online communities or forums with an emphasis on quality and inclusivity.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Required skills

• Proficiency with social media platforms and community‑management tools.

What we offer

• Remote work from anywhere with a flexible schedule.
• Competitive hourly rate of $15‑$20.
• Opportunity to contribute to a mission‑driven digital ecosystem.