Social Media Community Manager – Remote

About the role

We are seeking a full‑time Social Media Community Manager to join a global leader in software development. Working remotely, you will shape the online experience for users across forums, social channels, and other digital platforms, ensuring a respectful and engaging environment.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to maintain a constructive atmosphere.
• Design and execute engagement strategies that boost active participation and user retention.
• Respond promptly to member inquiries, feedback, and escalations.
• Collaborate with marketing and product teams to align community initiatives with broader business goals.
• Track platform metrics and community health indicators to identify trends and improvement opportunities.

Required profile

• Proven experience moderating online communities or forums with a focus on quality and inclusivity.
• Proficiency with social media platforms and community‑management tools.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content‑moderation policies and best practices.

Required skills

What we offer

• Remote work from anywhere.
• Competitive hourly rate of $15‑$20.
• Opportunity to contribute to a mission‑driven digital ecosystem.