Service Assistant

About the role

The Service Assistant will support managers by handling a range of administrative duties, ensuring timely KPI reporting and maintaining accurate service‑related records. Based in Gurgaon, this role requires strong organisational skills and a good command of English to facilitate smooth operations within the team.

Key responsibilities

• Follow‑up on service pipeline and prepare related reports.
• Monitor service backlog, sales and other KPIs, producing regular updates.
• Track service account receivables and generate overdue reports.
• Support managers in updating CEP information as needed.
• Provide administrative, organisational and logistical support to one or more managers and their teams.
• Maintain up‑to‑date records and data repositories.
• Organise meetings efficiently, handling logistics and room bookings.
• Assist with general office management duties.
• Collaborate with fellow assistants to schedule meetings, obtain information and resolve issues.
• Ensure compliance with administrative processes and promote departmental knowledge.

Required profile

• Executive Assistant diploma or equivalent qualification.
• Good level of English, both written and spoken.

Required skills

• Proficiency in MS Word, Excel and PowerPoint.
• Strong organisational ability and capacity to prioritise tasks.
• Problem‑solving mindset and action‑oriented approach.