Senior Technical Writer

About the role

The Senior Technical Writer will own the development and maintenance of software and product documentation throughout the product lifecycle. This includes planning documentation requirements, gathering technical information, creating and editing content, managing review and approval cycles, and ensuring materials remain current as products and features evolve.

Key responsibilities

• Develop clear and comprehensive documentation for software products, features, integrations, and technical solutions.
• Create and maintain user guides, administrator guides, configuration guides, release notes, knowledge‑base articles, FAQs, and troubleshooting materials.
• Translate complex technical concepts into accessible content for both technical and non‑technical audiences.
• Partner with product, engineering, implementation, support, and consulting teams to gather and validate information.
• Manage documentation projects from scoping through drafting, review, approval, publication, and ongoing maintenance.
• Review existing content for accuracy, usability, consistency, and improvement opportunities.
• Establish and maintain documentation standards, templates, terminology, and style guidelines.
• Incorporate diagrams, screenshots, workflows, and other visual elements to enhance understanding.

Required profile

• Five or more years of experience in technical writing, preferably within a software, SaaS, technology, or enterprise solutions environment.
• Demonstrated experience creating software and product documentation for a range of audiences.
• Strong ability to understand complex systems, workflows, and technical concepts.
• Excellent written English, editing, proofreading, and information‑architecture skills.
• Experience collaborating with developers, product managers, consultants, and other technical subject‑matter experts.

Required skills

• Confluence
• SharePoint
• Git
• Markdown
• MadCap Flare
• Paligo