Senior Process Specialist - Custodian

About the role

Principal is seeking a Senior Process Specialist – Custodian to join its Finance/Insurance division. You will ensure high‑quality pension benefit payments and deliver smooth customer experiences while collaborating with a driven team focused on continuous improvement.

Key responsibilities

• Process lump‑sum and periodic pension benefit payments, including ACH returns, NOC, reclaims, and death benefits.
• Update pension participant records (addresses, banking details, tax withholding).
• Research inquiries, resolve customer complaints, and handle time‑sensitive documents.
• Develop and revise departmental procedures to boost efficiency.
• Coordinate cross‑departmental activities and provide reporting using multiple data sources.
• Perform quality checks on peer work and lead process‑improvement initiatives.

Required profile

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in US pension operations, benefit payments, and trust & custody knowledge.
• Strong analytical abilities and meticulous attention to detail.
• Effective communication skills with business partners and management.
• Willingness to work the 6:30 PM – 3:30 AM shift.

Required skills

• Microsoft Office, especially Excel.

What we offer

• Collaborative environment that values quality, creativity, and inclusion.
• Opportunities for professional growth and development.
• Meaningful work that impacts customers’ lives.
• Commitment to diversity and an inclusive workplace.