Senior Fulfilment Officer

About the role

The Officer, SME Fulfilment supports Business & Private Bank Operations by preparing and reviewing documentation for lending products. You will ensure documents are complete, accurate and processed within agreed timeframes while adhering to risk and compliance standards.

Key responsibilities

• Prepare and review lending product documentation, checking completeness and validating details.
• Process work accurately and within agreed timeframes to deliver consistent outcomes for customers and internal stakeholders.
• Follow procedures, controls, privacy requirements and quality standards when handling customer and account information.
• Escalate exceptions or unclear instructions and continuously build capability through training and feedback.

Required profile

• Exposure to banking, finance, operations, administration or customer service.
• Basic awareness of lending products, document preparation, review or loan administration processes.
• Experience using checklists, standard procedures, workflow queues or case management systems.
• Strong attention to detail and ability to follow procedures accurately.
• Basic customer service, communication and computer literacy skills.
• Ability to manage allocated work, meet timeframes and escalate when support is required.
• Awareness of privacy, confidentiality, data handling and operational compliance requirements.

What we offer

• Flexible working arrangements to help you balance work and life.
• Access to health and wellbeing services and discounts on selected ANZ products.
• A diverse and inclusive workplace that celebrates different backgrounds and perspectives.