Senior Customer Sales & Service Agent

About the role

Emirates is seeking a Senior Customer Sales & Service Agent to deliver top‑level service, sell airline tickets and related products, and support customers in managing their travel plans at our Cochin retail office.

Key responsibilities

• Provide the highest standard of customer service, explaining fares and issuing tickets while complying with airline rules.
• Identify customer needs, promote Skywards membership, amendments, Dubai stopovers, hotel bookings and upgraded fares to meet sales targets.
• Inform passengers about passport, visa, health requirements and check‑in procedures.
• Support travel agents with bookings, special arrangements and fare quotations.
• Handle complex queries such as medical cases, special services and online requests.
• Deputise for the Customer Sales & Service Team Leader, acting as the first point of contact for challenging bookings and customer interactions.
• Maintain retail counters, display promotional material, and assist with end‑of‑day sales and banking procedures.

Required profile

• Proven experience in airline ticketing, sales or customer service.
• Strong knowledge of airline rules, passport/visa/health requirements, and Emirates product portfolio.
• Ability to work independently and as part of a team to achieve commercial objectives.
• Excellent communication skills and a customer‑focused attitude.

Required skills

What we offer

• Opportunity to work with a leading global airline.
• Dynamic retail environment with clear career progression.
• Competitive compensation and benefits package.