Senior Client Success Manager (B2B Tech)

About the role

PWORLD is hiring two Senior Client Success Managers for its B2B technology business in Hyderabad, India. The role owns a portfolio of client accounts and focuses on revenue growth, retention and satisfaction for data-driven enterprises in AI/ML and data analytics. It is a full-time position with a salary of INR 1,300,000 to INR 2,200,000.

Key responsibilities

• Own a portfolio of client accounts and develop account growth strategies including cross-sell and upsell
• Serve as the primary contact for C-level executives and build trusted relationships
• Oversee active engagements so SOW commitments match delivery outcomes, and resolve risks, escalations and delivery gaps
• Collaborate with Delivery, PMO and Sales teams
• Lead contract discussions including SOW restructuring, renewals and amendments
• Partner with Finance on invoicing accuracy and revenue tracking
• Set up governance frameworks such as regular client and internal cadences
• Identify ways to improve client solutions using AI, data and cloud technologies

Required profile

• At least 7 years in Client Success or Account Management, with 4+ years in B2B technology
• Direct or indirect involvement in revenue growth and account expansion
• Enterprise client management and acting as primary contact for C-level executives
• Experience overseeing delivery and value realization, and commercial ownership of contracts, SOWs and renewals
• Cross-functional leadership across Delivery, PMO, invoicing and Sales, with metrics such as CSAT, retention, renewal and revenue growth
• Bachelor's degree in Computer Science, Engineering or a related field; MBA preferred
• Experience in data analytics, cloud, AI or digital transformation services; PMP, CSM or CCSM preferred

Required skills

• CRM systems, Azure DevOps and MS Teams
• Contract management platforms
• Excellent communication, negotiation and executive presentation skills

The interview process has four rounds: three technical rounds followed by an HR round.