Product Specialist - Healthcare Sales

About the role

Novartis is hiring a Product Specialist (Sales Representative) in Hyderabad. The role is a key driver of customer interactions and sales performance, building deep relationships with healthcare professionals to deliver value for customers and patients while driving sales growth in a compliant and ethical way.

Key responsibilities

• Drive competitive sales growth by personalizing and orchestrating customer engagement journeys for target healthcare professionals (HCPs), using their preferences, available content and multiple engagement channels.
• Build sustained partnerships with HCPs and deliver memorable, customer-centric experiences beyond clinical differentiation.
• Use data sources to create, prioritize and adjust territory, account and customer interaction plans, and share customer insights with internal stakeholders to support product and indication content and campaigns.
• Work with cross-functional teams to design and implement solutions for unmet customer and patient needs, acting with integrity and following the Novartis Code of Ethics and Values.
• Report technical complaints, adverse events and special-case scenarios within 24 hours of receipt, and distribute marketing samples where applicable.

Required profile

• Compliance with the Novartis Code of Ethics and Values and behaviors.
• Reporting of product safety issues within 24 hours.
• Ability to collaborate across functions and act with transparency and respect.

Required skills

• Commercial excellence and key account management
• Customer insights and conflict management
• Cross-functional coordination and influencing skills
• Professional ethics