Procurement Service Delivery Supervisor

About the role

The Procurement Service Delivery Supervisor provides day‑to‑day leadership to employees supporting procurement and sourcing operations within a defined service delivery environment. This role supervises daily procurement activities, ensures timely and high‑quality service, supports sourcing processes, resolves operational issues, and drives continuous‑improvement initiatives.

Key responsibilities

• Lead daily procurement service delivery activities by managing team workload, assigning priorities, ensuring quality and timeliness, and coaching team members.
• Support sourcing and procurement operations by resolving issues, collaborating with stakeholders, monitoring performance metrics, and driving service excellence.
• Ensure compliance with internal controls, corporate policies, and 3M standards while supporting process improvements and documentation.
• Provide direct supervision, onboarding, training, and development support to team members, reinforcing policy compliance.
• Manage work allocation, monitor performance and service levels, give feedback, support performance reviews, and coordinate with external service providers.

Required profile

• Bachelor’s degree or higher, verified before start.
• 10–12 years of relevant experience in procurement, sourcing, shared services, or service delivery operations.
• 3–4 years of prior team leadership or supervisory experience.
• Strong knowledge of sourcing and procurement principles for materials, supplies, services, and transactional procurement.
• Customer‑focused, operationally driven, with strong communication and cross‑functional collaboration skills.

Required skills

• Proficiency in Microsoft Office.
• Experience with ERP/SAP and procurement or sourcing tools.