Personal Shopper

About the role

The Personal Shopper will enhance customer satisfaction and increase purchase frequency by building strong, personalized relationships with high‑value clients. Using a mix of email, phone, and face‑to‑face interactions, the role focuses on guiding shoppers through tailored experiences that match their style and needs.

Key responsibilities

• Drive customer satisfaction and repeat visits through personalized communication (mail, email, telephone, face‑to‑face).
• Guide clients through their shopping journey, advising on current fashion trends, image makeovers, and customized buying solutions.
• Act as the single point of contact before, during, and after the sale, ensuring thorough follow‑up and strong relationship maintenance.
• Achieve sales targets by suggestive selling, upselling, and increasing average ticket value and items per purchase.
• Promote membership programmes and encourage enrollment in premium (black‑card) plans.
• Maintain appointment levels and contribute to sales through deep product knowledge and expertise.

Required profile

• Strong orientation toward customer service and relationship building.
• Ability to understand client needs and translate them into fashion solutions.
• Excellent communication skills across multiple channels.
• Proactive attitude to meet sales and membership growth objectives.
• Detail‑oriented with a commitment to follow‑through on promises.

Required skills