Payment Disputes & Risk Officer – Senior Process Executive

About the role

Infosys BPM is looking for a motivated Payment Disputes and Risk Officer to join its Australian‑card disputes and chargeback domain in Bangalore. The role involves handling merchant disputes, chargebacks, and fraud‑related activities while ensuring compliance with card‑scheme rules and client policies.

Key responsibilities

• Administer chargeback and direct‑debit claim processes in line with scheme rules and internal policies.
• Respond to merchant, banking partner, and stakeholder enquiries related to disputes.
• Review and investigate transaction disputes, fraud alerts, and suspicious activities.
• Monitor merchant transaction activity and escalate potential risks.
• Support risk investigations and periodic merchant reviews.
• Ensure timely responses to payment schemes to maximize recovery and minimize losses.
• Assess merchant activity for risk, compliance, and acceptability.
• Collaborate with internal teams and external partners on dispute and fraud matters.
• Contribute to process improvements and operational efficiency initiatives.

Required profile

• Any graduate (full‑time) with 1‑2 years of relevant experience.
• Immediate joiners or candidates with up to 15 days notice period.
• Flexible to work any shift; work‑from‑office is mandatory.
• Prior experience with Australian or international payment dispute processes is preferred.

Required skills

• Strong understanding of payment disputes, chargebacks, fraud prevention, and risk management.
• Excellent analytical and problem‑solving abilities.
• Ability to interpret transactional data and identify unusual patterns.
• Effective verbal and written communication skills.