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Lead Technology Analyst – IT Operations Specialist – SAP

ag · Bangalore Area

🇬🇧 English
SAP ITIL Configuration Management

Job description

About the role

Join Airbus as a Lead Technology Analyst focusing on IT Operations for SAP‑based Quality products. You will act as the L3 expert ensuring business continuity, supporting both existing run‑mode applications and new solutions across a global, multi‑functional team.

Key responsibilities

  • Support end‑to‑end applications, understand business processes across multiple Quality products.
  • Evaluate and promote new technologies, update company guidelines and learning frameworks.
  • Advise teams on technology choices, monitor trends, and make buy‑versus‑build recommendations.
  • Collaborate with L2/L3 support, MIS providers, and product teams across Europe and India, with occasional travel.
  • Act as SME for digital tools, produce functional specifications, user/admin guides, and test reports.
  • Coordinate incident resolution, problem management, and crisis handling; ensure clear communication with business and suppliers.
  • Define and monitor KPIs, alerts, application availability, operational governance, and support SLAs.
  • Execute ITIL‑aligned processes for incident, problem, change, and configuration management.

Required profile

  • Proven experience as an L3 expert in IT operations, preferably within aerospace or large‑scale digital environments.
  • Strong analytical mindset with the ability to build business cases for new technologies.
  • Excellent collaboration skills in an international, distributed team.
  • Willingness to travel when business cases arise.

Required skills

  • SAP
  • ITIL framework
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management

What we offer

  • Opportunity to work on critical Quality products supporting aircraft production.
  • Exposure to cutting‑edge digital transformation initiatives.
  • Collaborative environment with global teams.

Questions fréquentes

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Source : ats:workday

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Published 2 months ago

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ag

Bangalore Area