Lead - Offline Partnerships & Cross-Sell

About the role

We are seeking a high‑ownership General Manager to lead cross‑sell initiatives across offline channels for Paytm. Based in Noida, the role involves extensive pan‑India travel to partner with regional and city heads, align targets, and ensure rapid execution of new product adoption.

Key responsibilities

• Own end‑to‑end cross‑sell programs across offline teams in multiple regions.
• Travel to cities regularly to align on targets, incentives and resolve on‑ground bottlenecks.
• Drive adoption of new products through offline channels and identify high‑potential locations for scaling.
• Develop and refine cross‑sell playbooks in collaboration with central product and operations teams.
• Gather structured feedback from frontline teams and translate it into actionable inputs for product and leadership.
• Build and maintain Excel‑based MIS dashboards covering performance, location‑wise metrics and funnel conversion.
• Use MIS insights to drive accountability, course correction and timely business reviews.
• Influence senior offline leaders and cross‑functional stakeholders without direct authority.

Required profile

• 8–14 years of experience, preferably in field‑led or offline businesses with multi‑location operations.
• Background in startups, founder’s office roles or early‑stage ventures with P&L ownership.
• Entrepreneurial mindset, strong ownership orientation and high ambition to grow.
• Comfortable working in ambiguous environments, extensive travel and on‑ground problem solving.

Required skills

• Advanced Excel for MIS creation, dashboarding and data analysis.