Key Account Manager – eCommerce Growth

About the role

We are looking for a proactive Key Account Manager to drive eCommerce growth across our major online accounts. You will own business performance, develop strategies and ensure seamless execution of sales and marketing initiatives.

Key responsibilities

• Own overall business performance across key online accounts and drive sustainable revenue growth.
• Build and maintain strong relationships with account managers and internal cross‑functional teams to ensure smooth execution of business plans, promotions and launches.
• Plan and execute platform advertising campaigns, optimise media spend and improve ROAS.
• Track category performance, competitor activity, pricing dynamics and customer trends to enable faster decision‑making.
• Build and track key business KPIs through dashboards, analyse sales trends and generate actionable insights.
• Maintain catalog hygiene, optimise product listings for discoverability and conversion.
• Understand customer purchase behaviour and support acquisition, retention and repeat‑purchase initiatives.
• Manage and optimise different business models (OR, SOR, Omni) to improve efficiency, inventory flow and profitability.
• Improve reporting accuracy and operational efficiency through automation and process optimisation.

Required profile

• Proven experience managing key online accounts and driving revenue growth.
• Strong analytical mindset with ability to translate data into actionable strategies.
• Excellent coordination skills to work with cross‑functional teams and manage operational processes.

Required skills