Junior Customer Service Executive – Global Network Operations

About the role

The Junior Customer Service Executive will be the first point of contact for customers interacting with Tata Communications’ Global Network Operations. You will ensure a professional and friendly experience, handling inquiries, managing front‑desk activities and coordinating with internal teams to resolve issues promptly.

Key responsibilities

• Welcome and greet customers in a courteous manner.
• Respond to calls, emails and in‑person queries as the primary contact point.
• Maintain and update customer records accurately in the system.
• Assist customers with service‑related processes and guide them through procedures.
• Coordinate with internal departments to achieve timely issue resolution.
• Manage front‑desk tasks such as scheduling, documentation and daily reporting.
• Handle complaints patiently, aiming for high customer satisfaction.
• Support administrative duties including data entry and report generation.

Required profile

• Engineering degree (E & TC preferred) or equivalent work experience.
• Prior experience in customer service or front‑office environments.
• Excellent communication and interpersonal abilities.
• Strong problem‑solving mindset with a customer‑first attitude.
• Ability to multitask and work under pressure while maintaining a neat appearance.

Required skills

• MS Office
• CRM tools