IT Support Technician L1 (On‑site) – Chandigarh

About the role

We are looking for an experienced IT Support Technician (Level 1) to provide on‑site deskside assistance for our Chandigarh office. The role involves handling a wide range of hardware, software and connectivity issues while ensuring compliance with security and ITIL standards.

Key responsibilities

• Provide end‑to‑end technical support for desktop and laptop systems, troubleshooting hardware, software and network problems.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks for end‑user devices.
• Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging and vendor‑based hardware replacements.
• Use SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Administer approved software installations, updates and security patching in line with IT policies.
• Deliver remote and deskside support using EUC tools and support applications such as MS Office, Outlook and VPN clients.
• Ensure compliance with security protocols, antivirus monitoring and desktop policy enforcement.
• Provide VIP support and act as the primary onsite contact during critical escalations or outages.
• Support printers, scanners and peripheral devices, including troubleshooting and routine maintenance.
• Assist with Active Directory tasks, basic user account management and smart‑hands support.
• Maintain documentation of incident resolution, hardware inventory and technical guides.
• Follow ITIL practices for incident, problem and service request management.

Required profile

• Minimum 3 years of experience in IT support or desktop services.
• Hands‑on experience with Windows OS environments and basic macOS device handling.
• Familiarity with ITIL processes for incident and problem management.

Required skills

• SCCM
• Intune
• ServiceNow
• Windows operating system
• Active Directory
• MS Office / Outlook
• VPN client configuration
• Printer and scanner troubleshooting
• Hardware troubleshooting and repair
• Software installation and patch management

What we offer

• One‑year freelance contract with the possibility of extension.
• On‑site work environment in Chandigarh.
• Opportunity to work with a variety of enterprise tools and technologies.