IT Support Officer – Full‑Time (Kolkata)

About the role

Moose Technology Private Limited is seeking an IT Support Officer to join its Technology team in Kolkata. The role focuses on delivering high‑quality IT support to internal users and to the customers of Swoop, a leading Australian fixed‑wireless provider. You will work in a collaborative environment, handling a range of technical issues and contributing to ongoing improvement projects.

Key responsibilities

• Provide exceptional customer service via in‑person, phone and email channels.
• Diagnose and resolve hardware, software and peripheral problems.
• Perform user and system administration tasks.
• Support system roll‑outs, installations, upgrades and office relocations.
• Lead and contribute to IT improvement initiatives and projects.
• Act as an escalation point and mentor for junior team members.
• Maintain accurate and secure system data.
• Create and maintain technical documentation and user guides.

Required profile

• Degree in Computer Science, Engineering or a related field (preferred).
• Strong technical expertise in desktop and server environments.
• Hands‑on experience resolving complex IT issues.
• Excellent verbal and written English communication skills.
• Customer‑service mindset with strong attention to detail.
• Ability to work independently and as part of a distributed/offshore support team.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Peripheral troubleshooting
• User and system administration
• Desktop and server environment management
• System roll‑outs, installations and upgrades
• Basic networking concepts: TCP/IP, DHCP, DNS