IT Support Executive

About the role

We are seeking an active, dependable IT Support Executive to provide first‑level technical assistance across our Cochin offices. The role serves as the primary point of contact for users and bridges internal teams with external hardware and software vendors, leveraging AI tools to accelerate troubleshooting and documentation.

Key responsibilities

• Provide L1 IT support for hardware, software, network, email and login issues.
• Log, track and resolve support tickets promptly; escalate to L2/L3 or vendors when needed.
• Coordinate with vendors for issue resolution, installations, updates, licenses and warranty support.
• Persistently follow up with vendors and internal teams until issues are fully closed.
• Set up and configure desktops, laptops, printers and peripherals for new and existing users.
• Support basic network connectivity, Wi‑Fi and access‑related issues.
• Maintain accurate records of assets, tickets, vendor interactions and resolutions.
• Communicate clearly with users on issue status, timelines and resolutions.
• Assist with routine IT maintenance, backups and system checks.
• Use AI tools (e.g., ChatGPT, Copilot, Google Gemini) to research solutions, draft communications and resolve issues faster.

Required profile

• Active and proactive, taking initiative without being prompted.
• Honest, trustworthy and able to handle systems and data with integrity.
• Strong work ethic, reliable and focused; avoids shortcuts.
• Service‑minded, patient and approachable with users.
• Willing to work on‑site at the assigned location.

Required skills

• Basic troubleshooting of Windows OS.
• Proficiency with Microsoft Office applications.
• Experience with common email clients and business applications.
• Knowledge of printers and basic networking concepts.
• Practical use of AI tools such as ChatGPT, Microsoft Copilot or Google Gemini for support tasks.

What we offer

• A stable, on‑site role with clear responsibilities.
• Exposure to vendor management and end‑to‑end issue ownership.
• A team that values reliability, honesty and clear communication.