Implementation Specialist II - ServiceNow

About the role

Trane Technologies is hiring an Implementation Specialist II in Pune to help implement its Nuvolo Connected Workspace products. The role uses a strong background in ServiceNow and the Nuvolo Global Services Delivery model, working on delivery projects where you script and configure the product to meet client requirements. You work onsite Monday to Thursday and can choose your Friday location.

Key responsibilities

• Develop and configure web services within the EAM platform built on ServiceNow.
• Configure and customize Nuvolo Connected Workplace products to meet business and client needs.
• Work with web technologies including JavaScript, XML, HTML, AJAX, CSS and HTTP.
• Perform ServiceNow development, configuration and analysis across modules and applications.
• Build and maintain platform components using Business Rules, Script Includes, Client Scripts, UI Policies, Dictionary Entries, Data Imports and Transforms, Workflows, ACLs and related features.
• Support and enhance Service Catalog solutions and use Service Portal and UI Builder to improve user experiences.
• Integrate the EAM platform with third-party tools via REST APIs and Scripted REST APIs.
• Assess client product usage and workflows to find optimization opportunities, and perform unit testing, validation and peer code reviews.
• Collaborate with cross-functional teams and contribute to documentation of technical designs, configurations and development standards.

Required profile

• Strong hands-on knowledge of the ServiceNow platform.
• Proficiency in JavaScript or GlideScript, and understanding of core ServiceNow components and configuration practices.
• Knowledge of fundamental database concepts.
• Experience integrating ServiceNow with third-party applications.
• Strong analytical and problem-solving skills, good communication and presentation skills, attention to detail and ability to work collaboratively with teams and clients.

Required skills

• ServiceNow development and configuration
• JavaScript, GlideScript, HTML, CSS, AJAX, XML, HTTP
• REST API integration