Implementation Consultant - PSR Optimisation

About the role

A leading global payments organisation is engaging an Implementation Consultant to support its Payment Success Rate (PSR) Optimisation initiative with issuer clients. The consultant leads the implementation of payment optimisation recommendations, turning agreed improvement opportunities into actionable delivery plans and measurable outcomes. The role focuses on improving payment success rates across authentication, authorisation, tokenisation, fraud and risk controls, and customer experience journeys, working closely with client business and technology teams. It is a 4-month, on-site, full-time engagement in Jaipur or Mumbai, with a possible 1-month extension.

Key responsibilities

• Lead end-to-end implementation of payment optimisation initiatives, from project mobilisation and planning through testing, launch and benefits tracking.
• Coordinate with client stakeholders across business, product, technology, risk, fraud, operations, servicing, processors and external vendors.
• Establish project governance, track milestones and dependencies, manage risks and resolve delivery bottlenecks.
• Translate recommendations into workplans, functional requirements, operating procedures and implementation plans.
• Define success metrics, monitor post-implementation performance and identify further optimisation opportunities.
• Prepare executive updates, implementation trackers and steering committee presentations.

Required profile

• 7-12 years of relevant experience in cards, payments, digital banking, fintech, payment processing or consulting delivery.
• Strong understanding of issuer card payments and the end-to-end transaction lifecycle, including tokenisation, 3DS authentication, authorisation, fraud controls, decline management and digital payment journeys.
• Proven experience leading complex implementation or transformation programmes in banking or payments environments.
• Experience with issuer processing platforms, ACS providers, token service providers, fraud systems, card operations and digital banking teams.
• Strong programme and stakeholder management skills, able to engage senior client stakeholders.

Required skills

• Advanced Excel; Tableau knowledge preferred.
• Ability to analyse transaction-level data, set performance baselines and track KPIs.
• Excellent communication and problem-solving skills, including executive presentations and governance updates.