Head of Quality Assurance – Steel Melting & Forging

About the role

The Head of Quality Assurance will lead all metallurgical quality activities across the Steel Melting Shop and Forge Shop. This senior position reports to the Technical Director – MD and oversees product quality, process control, and continuous improvement initiatives.

Key responsibilities

• Establish and standardize process control activities in the Steel Melting and Forge shops.
• Manage metallurgical activities, quality assurance, QMS, and product/process development.
• Maintain overall product quality for ingots and forgings and oversee certifications (ISO 9001, ISO 14001, ISO 17025, NABL, BIS, IBR, etc.).
• Log and analyze non‑conformities, conduct root‑cause analysis and implement CAPA.
• Prepare and present Quality Risk Management reports to senior management.
• Lead failure analysis, customer complaint handling, and continuous improvement culture.

Required profile

• B.Tech/M.Tech in Mechanical or Metallurgy from a reputed institute.
• Minimum 20 years of experience in quality assurance within steel melting, forging, or related metallurgical environments.
• Proven experience managing QMS, ISO certifications, audits, and major non‑conformities.

Required skills

• Steel melting and forging process expertise.
• Quality Management Systems (ISO 9001, ISO 14001, ISO 17025).
• Certification handling (NABL, BIS, IBR).
• Root‑cause analysis, CAPA, QRM, and failure analysis.
• Audit management and customer complaint resolution.