Head of Operations

About the role

The Head of Operations will lead day‑to‑day activities across all London Waffle Co. outlets in Chennai. This senior, full‑time position focuses on delivering consistent product quality, exceptional guest experiences, and operational excellence.

Key responsibilities

• Oversee daily operations of multiple stores, ensuring high standards of food safety and customer service.
• Manage store performance, monitor KPIs and drive continuous improvement.
• Lead, mentor and coach store managers and their teams.
• Plan staffing, scheduling and workforce allocation across locations.
• Optimize supply‑chain, inventory and cost‑control processes.
• Develop and enforce standard operating procedures.
• Collaborate with senior leadership on expansion plans and new store openings.
• Identify opportunities to enhance guest experience and operational efficiency.

Required profile

• Strong operations management experience in multi‑site retail or food‑service environments.
• Proven analytical ability to interpret performance data and KPIs.
• Effective team‑management skills, including coaching and performance management.
• Excellent communication for coordination with store teams and cross‑functional partners.
• Budgeting and P&L management experience.
• Prior experience in QSR, restaurant, café or hospitality operations (highly preferred).
• Willingness to work on‑site across multiple Chennai locations in a fast‑paced, growth‑oriented setting.
• Bachelor’s degree in Business, Hospitality Management, Operations or equivalent experience.

Required skills