Guest Services Associate - Front Office

About the role

Join a leading hospitality brand as a Guest Services Associate, handling front‑office operations and ensuring every guest enjoys a seamless stay. You will be the first point of contact, managing check‑ins, check‑outs, and guest inquiries with professionalism and care.

Key responsibilities

• Process guest check‑ins, check‑outs, room assignments and late‑check‑out requests.
• Secure payments, activate or reissue room keys, and verify billing accuracy.
• Communicate room availability to guests and coordinate with housekeeping to track room status.
• Answer telephone calls, record guest requests, and follow up to ensure satisfaction.
• Arrange transportation, provide directions and local information to guests.
• Handle cash, vouchers, credit‑card authorizations and perform end‑of‑shift cash counts.
• Maintain confidentiality, adhere to company policies, and report safety or security incidents.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required; entry‑level candidates are welcome.
• Ability to stand, walk, and lift objects up to 10 lb.
• Professional appearance and strong communication skills.

Required skills