Guest Service Associate – Housekeeping

About the role

We are looking for a dedicated Guest Service Associate – Housekeeping to join our team at Grand Mercure Bangalore. In this role you will ensure that guest rooms and public areas are spotless, comfortable, and safe, contributing to a memorable stay for every visitor.

Key responsibilities

• Clean and maintain assigned guest rooms and public areas to the highest standards of hygiene.
• Protect guest privacy and belongings while delivering exceptional service.
• Anticipate and respond promptly to guest requests and needs.
• Replenish guest supplies and amenities in rooms.
• Report any damages, malfunctions, or maintenance issues to the supervisor.
• Maintain cleaning equipment and supplies in proper condition.
• Prepare and maintain accurate room status reports and daily productivity logs.
• Contribute to a positive and welcoming environment for guests.
• Adhere to all safety and security protocols.

Required profile

• Degree or Diploma in Hotel Management.
• Minimum 1 year of relevant experience.
• Warm and caring personality; previous housekeeping experience is an asset.
• Ability to anticipate guest needs and provide professional, welcoming service.
• Excellent organizational and time‑management skills.

Required skills

What we offer

• Opportunity to work in a modern, upscale hotel environment.
• Inclusive and supportive workplace that values diversity.
• Training and development opportunities within the Accor group.